FAQs

How can I place an order on your website?

To place an order on CartEpic, simply browse our product selection, add your desired items to your cart, and proceed to checkout. You will be prompted to enter your shipping information and payment details to complete your purchase.

 

What payment methods do you accept?

CartEpic accepts various payment methods, including credit and debit cards, UPI as well as Cash on Delivery (COD) for most pincodes in India. Please ensure that someone is available at the delivery address to make the payment upon delivery.

 

What is your return policy?

CartEpic has a 5-day return policy. Customers have 5 days after receiving their item to request a return, provided the item is in its original condition, unworn or unused, with tags, and in its original packaging. For more details, please refer to our return policy.

 

How long does shipping take?

Orders are typically processed within 1–2 business days. Once dispatched, the standard delivery timeline is 5–7 business days. However, delivery times may vary based on location and other factors such as courier availability.

 

Do you offer free shipping?

Yes, CartEpic offers free shipping on all orders across India, with no minimum purchase required.

 

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately at thecartepic@gmail.com. We will evaluate the issue and work to resolve it promptly.

 

How can I contact customer support?

For any questions or concerns, you can reach our customer support team at thecartepic@gmail.com. We are here to assist you with any inquiries you may have regarding our products or services.